Stakeholder Engagement

Stakeholder Engagement Planning

Projects need to manage ongoing relationships with their external stakeholders, maintaining consistency and meeting commitments through staffing changes and different Project phases.

HEC maps stakeholders and develops suites of stakeholder management tools that build and maintain a Project’s social license to operate. HEC helps Projects target engagement to different stakeholder groups and manage national and international press.

HEC advises on community relations team composition and resourcing.

Grievance Mechanisms

Projects need to track grievance resolution and manage stakeholder feedback over time. Project grievance mechanisms need to be accessible, transparent and widely disseminated, with the ability to manage anonymous and group submissions. Projects also need the capacity to manage grievances that are high-risk, relating to Gender-Based Violence (GBV), other potential human rights infractions and illegal activities.

HEC builds grievance mechanisms that meet these requirements and can be maintained by site-based staff. HEC also designs stakeholder engagement activities to disseminate information on grievance mechanisms and can moderate between clients and the oversight committees that often deal with escalated grievances. HEC designs protocols for interacting with health, security and legal actors when high-risk grievances are submitted. HEC advises on grievance management software.

Careers & Partnerships

HEC is looking for people with strong technical expertise in social performance and human rights. This includes people with experience implementing resettlement, livelihoods, community development, conflict resolution and gender programming in the field. HEC often has openings for longer-term rotational work as well as work on shorter studies or policy development. Potential candidates can apply to be on HEC’s roster for future opportunities or apply directly to one of the job openings below. To do so, complete the Consultant Details form and we will contact you for further information within one business day.