Stakeholder Engagement

Stakeholder Engagement Planning

Projects need to manage ongoing relationships with their external stakeholders, maintaining consistency and meeting commitments through staffing changes and different project phases.

HEC maps stakeholders and develops suites of stakeholder management tools that build and maintain a project’s social license to operate. HEC helps projects target engagement to different stakeholder groups and manage national and international press.

HEC advises on community relations team composition and resourcing.

Grievance Mechanisms

Projects need to track grievance resolution and manage stakeholder feedback over time. Project grievance mechanisms need to be accessible, transparent and widely disseminated, with the ability to manage anonymous and group submissions. Projects also need
the capacity to manage grievances that are high-risk, relating to Gender-Based Violence (GBV), other potential human rights infractions and illegal activities.

HEC builds grievance mechanisms that meet these requirements and can be maintained by site-based staff. HEC also designs stakeholder engagement activities to disseminate information on grievance mechanisms and can moderate between clients and the oversight committees that often deal with escalated grievances. HEC designs protocols for interacting with health, security and legal actors when high-risk grievances are submitted. HEC advises on grievance management software.

Get in Touch

Whether you have questions about our services, need a solution, or want to discuss how we can support your project, we’d love to connect.

connect